Terms & Conditions

Effective Date: June 2026

Welcome to Care MedGenome. By accessing our website, booking laboratory tests, using our services, or interacting with our healthcare platforms, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing or using any services provided by Care MedGenome, including diagnostic testing, health checkups, home sample collection, online report access, and website services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

2. Services

Care MedGenome provides:

• • Diagnostic laboratory testing

• • Blood sample collection

• • Home sample collection services

• • Preventive health checkups

• • Online report delivery

• • Healthcare-related information and support services

All services are subject to availability and applicable medical guidelines.

3. Patient Responsibilities

Patients agree to:

• • Provide accurate personal and medical information.

• • Follow all pre-test instructions provided by Care MedGenome.

• • Present valid identification when required.

• • Ensure timely availability for home sample collection appointments.

• • Verify test selections before confirming bookings.

Care MedGenome shall not be responsible for inaccurate results arising from incomplete or incorrect information provided by the patient.

4. Appointment and Sample Collection

• • Appointment timings are subject to operational availability.

• • Home collection schedules may vary due to traffic, weather, emergencies, or unforeseen circumstances.

• • Certain tests may require fasting or specific preparation.

• • Failure to follow preparation instructions may affect test results and may require repeat testing.

5. Test Results and Reports

• • Laboratory reports are generated based on samples received and tested using approved laboratory procedures.

• • Turnaround times are estimated and may vary depending on the test type and operational requirements.

• • Reports should be interpreted only by qualified healthcare professionals.

• • Care MedGenome shall not be liable for decisions made solely based on laboratory reports without medical consultation.

6. Payment Terms

• • Full payment may be required before sample collection or testing.

• • Prices are subject to change without prior notice.

• • Promotional offers and discounts may have separate terms and conditions.

• • Payments made through online payment gateways are subject to the policies of the respective payment service providers.

7. Refunds and Cancellations

Refund requests shall be governed by the Care MedGenome Refund Policy.

Refund eligibility may vary depending on the stage of service completion, sample collection status, and testing progress.

Approved refunds will generally be processed within 7 working days.

8. Accuracy of Information

While Care MedGenome strives to provide accurate information on its website and reports, we do not guarantee that all content is free from errors, omissions, or interruptions.

The website content is provided for informational purposes only and should not be considered medical advice.

9. Privacy and Confidentiality

Patient information and diagnostic records are handled in accordance with our Privacy Policy.

We maintain strict confidentiality of personal and medical information and disclose such information only when legally required or authorized by the patient.

10. Limitation of Liability

Care MedGenome shall not be liable for:

• • Delays caused by circumstances beyond our control.

• • Technical failures affecting online services.

• • Incorrect information provided by patients.

• • Medical decisions made without professional consultation.

• • Losses arising from unauthorized access to patient accounts caused by user negligence.

Our total liability, if any, shall be limited to the amount paid by the patient for the specific service concerned.

11. Intellectual Property

All content available on the Care MedGenome website, including text, graphics, logos, images, designs, and reports, is the property of Care MedGenome and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or use of website content is prohibited.

12. Third-Party Services

Our website may contain links to third-party websites or services. Care MedGenome is not responsible for the content, privacy practices, or availability of such third-party resources.

13. Modification of Services

Care MedGenome reserves the right to modify, suspend, discontinue, or update any service, test offering, pricing, or website feature at any time without prior notice.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

15. Changes to Terms & Conditions

Care MedGenome reserves the right to update these Terms & Conditions at any time. Updated versions will be published on our website and become effective immediately upon posting.

16. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Care MedGenome

Email: info@caremedgenome.com

Phone:
+91 95350 95359
+91 96067 66940

Locations

Electronic City Main Branch
3rd Cross Road, Opposite ICICI Bank,
Neeladri Nagar, Electronic City Phase I,
Doddathoguru, Bengaluru Karnataka – 560100

Hulimavu Branch
First Floor, Royal Residence Layout, No. 116,
Sai Baba Temple Road, Near Arekere,
BTM 4th Stage, Hulimavu,
Bengaluru Karnataka – 560076

Bannerghatta Road Branch
No. 173, Ranka Colony Road,
Above Kalpavruksha Hotel,
Bannerghatta Road,
Bengaluru Karnataka – 560076