Privacy Policy

Effective Date: June 2026

At Care MedGenome, e are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, store, and safeguard information obtained through our diagnostic laboratory services, health checkups, website, and related healthcare platforms.

Information We Collect

To provide accurate diagnostic and healthcare services, we may collect:

Personal Information

  • Full Name
  • Date of Birth
  • Gender
  • Mobile Number
  • Email Address
  • Residential Address

Medical Information

  • Blood test requests and laboratory investigations
  • Health screening and checkup records
  • Diagnostic reports and test results
  • Physician referrals and prescriptions
  • Medical history relevant to laboratory testing

Website Information

When you visit our website, we may automatically collect:

  • IP Address
  • Browser Information
  • Device Information
  • Website Usage Statistics
  • Cookies and Similar Technologies

How We Use Your Information

Your information may be used for:

  • Processing laboratory test bookings
  • Conducting blood tests and diagnostic investigations
  • Generating and delivering test reports
  • Verifying patient identity
  • Providing customer support
  • Sending appointment confirmations and report notifications
  • Improving our diagnostic services and website experience
  • Meeting legal, regulatory, and accreditation requirements

Confidentiality of Medical Records

Care MedGenome recognizes that laboratory reports and medical records are highly confidential.

We maintain strict safeguards to ensure that your diagnostic reports and health information are accessed only by authorized personnel involved in your healthcare and laboratory services.

Sharing of Information

We do not sell, rent, or trade patient information.

Information may be shared only with:

  • Authorized healthcare professionals
  • Referring doctors and healthcare providers
  • Accredited laboratory partners when required for testing
  • Government authorities or regulatory agencies when legally required
  • Technology and service providers supporting our operations under confidentiality obligations

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect patient information against unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of electronic storage or transmission over the internet can be guaranteed as completely secure.

Report Delivery

Diagnostic reports may be shared through:

  • Secure patient portals
  • Registered email addresses
  • WhatsApp or SMS notifications
  • Printed reports collected from our centers

Patients are responsible for maintaining the confidentiality of reports shared through personal email or mobile devices.

Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience, monitor website performance, and enhance our services.

Users may disable cookies through browser settings if desired.

Patient Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update contact details
  • Raise concerns regarding data privacy
  • Request information regarding how your data is used, subject to applicable laws

Retention of Information

Patient records and laboratory reports are retained for the period required by applicable healthcare regulations, accreditation standards, and legal requirements.

Third-Party Websites

Our website may contain links to external websites. Care MedGenome is not responsible for the privacy practices or content of third-party websites.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page along with the revised effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Care MedGenome

Email: info@caremedgenome.com

Phone:
+91 95350 95359
+91 96067 66940

Our Locations

Electronic City Branch
3rd Cross Road, Opposite ICICI Bank,
Neeladri Nagar, Electronic City Phase I,
Doddathoguru, Karnataka – 560100

Hulimavu Branch
First Floor, Royal Residence Layout, No. 116,
Sai Baba Temple Road, Near Arekere,
BTM 4th Stage, Hulimavu,
Bengaluru, Karnataka – 560076

Bannerghatta Road Branch
No. 173, Ranka Colony Road,
Above Kalpavruksha Hotel,
Bannerghatta Road,
Bengaluru, Karnataka – 560076